Terms and Conditions

Introduction

This Agreement is a legal document which sets out your rights and obligations in relation to this site (the “La Tierra site “) and the products offered by us through it (“La Tierra Products”). You must take the time to read and understand this Agreement before using the La Tierra site or making a purchase of a La Tierra Product; you accept that you are entering into a contract with us on the terms of this Agreement. If you have queries relating to this Agreement, then before placing an order for a La Tierra Product, please email La Tierra on hi.latierra@gmail.com

La Tierra Product Details

La Tierra Products are subject to availability.  If a La Tierra Product has becomes out of stock at a time when we receive the order, we will inform you, and you will not be charged for it. At La Tierra, we endeavour to display as accurately as we reasonably can the true colours of La Tierra Products.  However, we cannot guarantee that the colour of a La Tierra Product as delivered will replicate how it appeared to you on-screen; in part, this is dependent upon your computer’s display monitor, and how you perceive colour. All sizes and measurements concerning La Tierra Products are as accurately as we can reasonably make them.

Orders and Delivery

We will contact you if there is an excessive delay with the despatch of your La Tierra Products. We aim to send out La Tierra Products within 1-2 days from when we receive an order; however this is not guaranteed. Unless otherwise stated, we use DHL Express services for the sending and delivery of La Tierra Products; the total cost of your order will include a delivery charge.  Delivery times will vary according to how quickly DHL Express delivers; we recommend placing your orders early at particularly busy times of year (such as Christmas) to make allowance for delivery delays. We reserve the right to decline to fulfill orders for any reason, including a La Tierra Product which has been mis-published, such as its price or specification.  Orders are treated as offers which we are entitled to accept or decline.  If there are any problems with your order, we will contact you. There is only one delivery charge per order. All deliveries must be signed-for at the delivery address you provide to us as part of your order.  Note that we cannot be responsible for orders which go missing after delivery.

Our Returns Policy

We do not accept any returns or request for refund. Please think carefully before buying your piece make sure to see it through. However in case of damage, let us know within 48 hours of delivery, with proof sent to hi.latierra@gmail.com.

Cancellations

If you wish to cancel your order:-

Where the goods have yet to be dispatched, then you must email hi.latierra@gmail.com  immediately. Once dispatched, cancellations will not be allowed.

Payments

Payments are processed at the time of ordering; however we only process orders which have been screened and accepted by PayPal, Cheque (if based in Singapore) & money on delivery (if based in Singapore). All prices of La Tierra Products include VAT at the current rate. We do not exclude or refund VAT for any orders.  You, as the purchaser, are responsible for any other taxes or duties (such as import duties) payable on La Tierra Products, not us.

Intellectual Property

You acknowledge that all copyright, trade marks, and other intellectual property rights in and relating to the La Tierra site and La Tierra Products are owned by us. It is easy to copy material which appears on web-sites, but this does not mean it is legal.

Changes to this Agreement.

We reserve the right to change this Agreement from time to time, and post the new version on the La Tierra site. The new version will take effect for any activity on the La Tierra site, including any purchase of a La Tierra Product, after the new version is posted on the La Tierra site.